Delivery & Returns

All delivery & returns information can be found below including return address, delivery time from order to the time it arrives.

Delivery

Every product displayed should be delivered within 1 week of the order. All orders will be dispatched by Royal Mail Special Delivery and will be fully insured.

We deliver to anywhere in the World, but please note that delivery charges may vary.

Returns

Items purchased from Qucy Jewels are covered by our 30-day exchange service only. If you are not happy with your item you have 30 days to exchange it for something else

Earrings are non returnable/refundable, due to health and hygiene.

Items that are returned must be new and unused, in original boxes and with all paperwork, parts and accessories.

If you would like to exchange your items, please send to the following address

Qucy Jewels
The old Coach house
8 Garden Lane
Chester
CH1 4EN

New and unused means that there are no scratches, marks, blemishes on the item; there are no signs of wear on the product; and the product must not be altered in any way.

The item is your responsibility until it has reached us. We recommend that you send the item using a recorded delivery service that insures you for the value of the item.